REFUND POLICY

​

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Each product is made after you place your order (print on demand), so there is no stock available. Therefore, certain return regulations apply.

​

1. Under these conditions we accept a return:

​

• The ordered product is damaged or has other defects.

• The product you have received does not correspond to the one you ordered.

• You have still not received the product you ordered after 40 days.

​

To be eligible for a return, the ordered product must be in the same condition in which you received it unused, with all labels and, if possible, in the original packaging. You will also need your order number.

To claim a return, please send us an e-mail to info@nxt-up.org

​

If your return is accepted, we will send you instructions on how and where to send your package. (It is not possible to return an order without our authorization).

​

The return shipment with shipment tracking is at your expense. 

​

You can contact us at any time with return questions: info@nxt-up.org

​

Please contact us within the next 48 hours if you have received a damaged or incorrect item.

​

2. Exchange:

​

As every order is made especially for you, we do not offer exchanges.

​

3. 14 - day right of return (EU):

​

If the goods are shipped within the European Union, you have a 14 - day right to cancel or return the order for any reason. However, the item must be in one of the above conditions. In addition, the item must not have been used.

​

4. Refund:

​

Once you have returned the item and it has arrived, you will automatically receive a refund via your original payment method within 10 working days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 working days have passed since your request (for a return), please contact us again at info@nxt-up.org

​

What is "print on demand"?

​

Print on demand means: Print on demand. This means that when the customer buys a product, the product is only customized to the customer's specifications, produced and shipped after the purchase. It is therefore not possible to return these goods, as there is no stock or anything else and the product has been customized for the customer.